Trade Terms And Conditions

Hey Stacey sells to both public and trade customers. If you are qualified or still in training to become a fully qualified hair stylist you are eligible to apply for a trade account with Hey Stacey to receive trade pricing. Please send all documents necessary to [email protected] for review. Once reviewed, you will be notified by a member of the Hey Stacey team if your account is approved or declined. Please note we are only accepting trade accounts for qualifications used in the hair industry. 

A Hey Stacey trade account allows you to receive trade pricing and special trade offers when applicable. Should you wish to no longer have a Hey Stacey trade account, please email [email protected] and let a member of the team know about cancelling your account. You do not need to provide a reason as to why you're cancelling your account. 

Please note that no responsibility will be accepted for the misuse, incorrect selection or recommendation of a product by a Hey Stacey team member. Should any errors occur after purchasing from Hey Stacey to yourself or a client, you acknowledge that Hey Stacey and its staff are not liable for any restoration and/or maintenance of the result of your chosen product/s.

It is important to note that your discount will only be applicable when using the email address approved on your trade account and all purchases must be made with the email attached to your trade profile with Hey Stacey. You cannot use your email to allow anyone but yourself to receive Hey Stacey's trade prices. Should any fraudulent activity or misuse behaviour on your account be noticed by a Hey Stacey team member your account will be frozen until further investigation determines the continuation or cancellation of your account.   

Hey Stacey trade customers are not eligible to use the rewards program benefits in conjunction with any trade bought purchases. If you wish to create an account without your trade email, you are eligible to the rewards program benefits. 

If you have any further questions or require help, please don't hesitate to contact our team at [email protected].